Keeping operations
moving.
Making them better.

Coordinated with 15 supervisors supporting 130 unionized associates across ten operating departments, alongside cross-department improvement assignments for the Hub Manager. Initially assigned to training, I moved between departments and projects as operational needs changed. My work varied day to day, resolving complex issues involving equipment, computer systems and people. I thrived in fast-changing, high-pressure operations, diagnosing problems and coordinating practical fixes to keep work moving.

• Coordinated twilight-shift operations processing 50,000+ packages daily, approximately 50% of the building’s regular daily volume of 100,000+ across three shifts. Twilight alone handled 80,000+ packages at peak.
• Coordinated ULD and air-can build-up, shuttle cutoffs, and air-versus-road dispatch decisions.
• Used TMS to monitor shipment flow, forecasts, exceptions and dispatch status; resolved international holds with Customs, Import, Export, Dispatch and Customer Service. Supported high-volume returns during the 2025 US–Canada tariff disruption.
• Planned labour deployment and shift schedules against forecast volumes; coached associates and worked with union representatives on employee relations and safety.
• Onboarded 200+ associates across shifts and departments; directly trained 50+ twilight associates assigned to my requisition. Trained five existing supervisors to run different departments.
• Built Safe Work Methods and visual training guides, maintained 97%+ mandatory training completion, reduced onboarding time by 40%, supported zero major safety incidents in assigned areas, and mentored three future supervisors.
• Monitored automated sort and material-handling equipment, forklifts, PIT carts and vehicles; prepared Daily Equipment Condition Reports and escalated maintenance needs.

Built hands-on experience across receiving, sortation, loading, and dispatch. Consistently exceeded individual productivity and accuracy targets; identified recurring sortation errors that led to a process adjustment reducing misloads.

Mechanical and industrial design work for Ambika Enterprises, Munching Wheels, and High on Design. Optimised facility layouts and production workflows, conducted compliance audits, and managed vendor relationships.